Privacy policy

More Customers 24/7 ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information, and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What personal information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

• your name, business name, email address and phone number
• details you provide about your business, marketing and enquiry
• information needed to provide our services, such as access to advertising or analytics accounts, if you become a client
• billing and payment details, if you become a client

How we collect it

We collect personal information directly from you, for example when you submit the enquiry form on this website, call or email us, or engage our services. You can choose not to identify yourself where it's practical, but we may not be able to respond to your enquiry or provide services without your contact details.

When you visit this website, our hosting provider may automatically record technical information such as your IP address, browser type and the pages you request, for security and to keep the site running.

Why we use it

We use personal information to:

• respond to your enquiry
• provide, manage and invoice our services
• communicate with you about your project or account
• meet our legal and accounting obligations

We will not sell your personal information. We won't add you to a marketing list without your consent, and you can opt out of any marketing messages at any time.

Who we disclose it to

We may share personal information with trusted service providers who help us run our business, such as website hosting, email, accounting and software providers. We only share what they need to provide their service.

Some of these providers store data outside Australia. In particular, enquiries submitted through this website are processed and stored by our website host, Netlify, Inc., which may store data in the United States and other countries. We take reasonable steps to ensure overseas providers handle personal information in a way consistent with the Australian Privacy Principles.

We may also disclose personal information where required or authorised by law.

Cookies and third-party services

This website does not currently use advertising or analytics cookies. It loads fonts from Google Fonts, which means your browser connects to Google's servers and Google may receive your IP address. See Google's privacy policy for details. If we add analytics or advertising tools in future, we will update this policy.

How we keep it secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This website is served over an encrypted (HTTPS) connection. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us

More Customers 24/7
24C Thrall Street, Innaloo WA 6018
Phone: 0412 799 688
Online: enquiry form

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.